United Airlines to add Braille placards on mainline fleet.
United Airlines to Install Braille Placards for Enhanced Accessibility
United Airlines has recently announced its commitment to installing Braille placards on its mainline flights by 2026. This initiative is part of the airline’s United Next plan, which aims to revamp its entire fleet. The addition of Braille signage not only aligns with the plan but also reflects United’s dedication to creating a more welcoming and inclusive environment.
According to Linda Jojo, United’s Chief Customer Officer, the Braille placards are already present on 12 planes. She explained, “The Braille is right above the seat; we also have it outside and inside of the lavs.” This implementation is a result of valuable feedback from United’s customers and collaboration with third-party organizations.
Jojo emphasized that the timeline for the rollout is extensive due to the need for FAA approval, as the Braille placards are considered aircraft parts. She stated, “We want to ensure that every change we make is deliberate. We will evaluate its effectiveness based on customer and employee feedback before deciding to accelerate the process.”
Currently, customers booking flights will not be aware if their aircraft is equipped with Braille signage, as only a few planes have been updated. However, once a “critical mass” is reached, United plans to include information about the Braille feature in online materials.
The move by United Airlines has received support from advocates for the blind. Mark Riccobono, president of the National Federation of the Blind, commended the airline, saying, “We applaud United for taking an important step toward making its aircraft more accessible to blind passengers. The flight experience can be frustrating for blind individuals due to the reliance on printed signs and visual indicators. We look forward to collaborating with United on further initiatives to enhance accessibility and reduce stress for blind passengers.”
Jojo echoed Riccobono’s sentiments, stating, “This is an important way to empower our vision-impaired customers to do a little more on their own without asking for help. It is just one of the many steps we are taking to make United a more inclusive airline for people of all abilities.”
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