Southwest criticized over ‘Customer Of Size’ policy granting free seats to overweight travelers
Southwest Airlines’ Viral “Customer of Size” Policy
Southwest Airlines is making waves with their company-wide “Customer of Size” policy, which offers overweight travelers the opportunity to receive extra seats for free if they don’t fit in one seat.
The policy states that customers who “encroach upon any part of the neighboring seat(s)” can purchase additional seats as needed. After travel, these passengers can request a refund, as stated on Southwest’s website.
Contrary to popular belief, Southwest emphasizes that the policy is not solely focused on weight but applies to anyone who doesn’t fit in a seat due to their body type. The space is determined by the placement of armrests.
“The armrest is considered to be the definitive boundary between seats,” the policy explains. “If you’re unable to lower both armrests and/or encroach upon any portion of a seat next to you, you need a second seat. Our policy does not focus on weight.”
The policy further states, “The purchase of additional seats serves as a notification of a special seating need and allows us to adequately plan for the number of occupied seats onboard. It also helps us ensure we can accommodate all customers on the flight for which they purchased a ticket and avoid asking customers to relinquish their seats for unplanned accommodation.”
In October, a TikTok influencer named Kimmy Garris, who identifies as a “fat solo traveler,” shared a video of herself boarding a Southwest plane and inquiring about the policy for overweight passengers. The customer service agent can be seen providing Garris with an extra ticket, which she believes “should be the industry norm.”
However, not everyone is pleased with the new policy. Social media users expressed annoyance and concerns about potential consequences, such as increased ticket prices for other passengers.
Reactions on Social Media
- “Rewarding bad behavior. Society is regressing,” one person wrote.
- “Fat supremacy in action,” another commenter agreed.
- Many comments questioned whether tall travelers would receive similar perks.
- “I presume this means that tall people will be upgraded to Business Select class for free, then, SouthwestAir?” another person asked.
These reactions highlight the ongoing debate surrounding Southwest Airlines’ “Customer of Size” policy and its potential impact on the airline industry.
CLICK HERE TO GET THE DAILYWIRE+ APP
How has Southwest Airlines defended their “Customer of Size” policy and what is their reasoning behind it
Oth armrests and spill over into the neighboring seat(s), you’ll need to reserve an additional seat.”
Southwest Airlines’ “Customer of Size” policy has been a topic of debate and discussion. Supporters of the policy argue that it promotes inclusivity and ensures the comfort of all passengers. They believe that overweight individuals should not be made to feel ashamed or uncomfortable while traveling and that providing them with extra seats at no extra cost is a fair solution.
On the other hand, critics of the policy argue that it promotes discrimination and fat-shaming. They believe that customers should be able to purchase only one ticket, regardless of their size, and that it is unfair to charge them for an additional seat just because they do not fit into the standard size. Some argue that it should be the responsibility of the airline to provide larger seats or accommodations for larger individuals.
Despite the differing opinions, Southwest Airlines has stood by their “Customer of Size” policy, stating that it is in place to ensure the comfort and safety of all passengers. They highlight that the policy is not meant to be discriminatory but rather a practical solution for both the passengers who require additional space and the passengers seated next to them. By allowing passengers to purchase additional seats and request refunds, the airline aims to minimize any discomfort and inconvenience for all parties involved.
In recent years, the “Customer of Size” policy has gained attention on social media platforms, with many individuals sharing their experiences and opinions. Some passengers have praised Southwest for their inclusive policy and excellent customer service, while others have expressed frustration with the extra cost and inconvenience of booking an additional seat.
Overall, Southwest Airlines’ “Customer of Size” policy continues to be a point of discussion. The airline’s commitment to accommodating passengers of all sizes while maintaining the comfort of all travelers is a commendable effort. As the debate surrounding the policy continues, it is important for airlines and passengers alike to engage in open and respectful conversations to find the best solution for everyone involved.
" Conservative News Daily does not always share or support the views and opinions expressed here; they are just those of the writer."
*As an Amazon Associate I earn from qualifying purchases
