Here’s How Much More Efficient AI Makes The Average Worker: Study

Did you know that access to artificial intelligence can make workers in a customer support setting 14% more efficient? That’s according to a new working paper from Stanford University and MIT researchers. And it’s not just customer support workers who are benefiting from AI. ChatGPT, an AI language processing tool, is being used by knowledge workers to execute tasks such as writing emails and fixing computer code in a matter of seconds.

The researchers found that newer and less skilled workers saw significant productivity gains, while their more experienced colleagues saw minimal improvement from the technology. The tool, which monitored customer chats and provided agents with real-time suggestions on how to respond, was “designed to augment agents,” who remained responsible for the conversation and were able to ignore the suggestions from the system.

But the implications of widespread AI adoption go beyond just increasing employee efficiency. Goldman Sachs noted in a recent report that mass market AI systems could have “potentially large macroeconomic effects” and produce “significant disruption” in worldwide labor markets, affecting as many as 7% of positions in the United States, especially in sectors reliant upon office work.

Despite this, technology firms are investing heavily in AI. Microsoft, which invested billions of dollars into ChatGPT creator OpenAI, recently announced that the system would be integrated into search engine Bing and internet browser Edge, allowing users to locate information more easily. Google revealed one day earlier that Bard, an experimental conversational AI service, would soon be added to the company’s search engine, which has dominated competitors for two decades. Amazon, which released several mass-market AI solutions earlier this month, similarly found that coders who used AI computer programming tool CodeWhisperer completed tasks 57% faster and were 27% more likely to achieve success than those who did not use the system.

The future of work is changing rapidly, and AI is at the forefront of that change. Want to stay up-to-date on the latest news and trends in technology? Download the Daily Wire app today!