{"id":2642840,"date":"2026-08-10T20:06:02","date_gmt":"2026-08-11T00:06:02","guid":{"rendered":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/major-city-routing-911-calls-to-ai-to-decide-who-gets-a-human-and-who-doesnt\/"},"modified":"2026-08-10T20:11:34","modified_gmt":"2026-08-11T00:11:34","slug":"major-city-routing-911-calls-to-ai-to-decide-who-gets-a-human-and-who-doesnt","status":"publish","type":"post","link":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/major-city-routing-911-calls-to-ai-to-decide-who-gets-a-human-and-who-doesnt\/","title":{"rendered":"Major City Routing 911 Calls to AI to Decide Who Gets a Human and Who Doesn&#8217;t"},"content":{"rendered":"<aside class=\"mashsb-container mashsb-main mashsb-stretched\"><div class=\"mashsb-box\"><div class=\"mashsb-count mash-medium\" style=\"&quot;\"><div class=\"counts mashsbcount\">32<\/div><span class=\"mashsb-sharetext\">SHARES<\/span><\/div><div class=\"mashsb-buttons\"><a class=\"mashicon-facebook mash-medium mash-nomargin mashsb-noshadow\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.conservativenewsdaily.net%2Fbreaking-news%2Fmajor-city-routing-911-calls-to-ai-to-decide-who-gets-a-human-and-who-doesnt%2F\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Facebook<\/span><\/a><a class=\"mashicon-twitter mash-medium mash-nomargin mashsb-noshadow\" href=\"https:\/\/twitter.com\/intent\/tweet?text=&amp;url=https:\/\/www.conservativenewsdaily.net\/breaking-news\/?p=2642840&amp;via=ConservNewsDly\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Twitter<\/span><\/a><a class=\"mashicon-subscribe mash-medium mash-nomargin mashsb-noshadow\" href=\"#\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Subscribe<\/span><\/a><div class=\"onoffswitch2 mash-medium mashsb-noshadow\" style=\"display:none\"><\/div><\/div>\n            <\/div>\n                <div style=\"clear:both\"><\/div><\/aside>\n            <!-- Share buttons by mashshare.net - Version: 4.0.47--><p>Artificial intelligence is being used in New Orleans to triage 911 adn 311 calls, helping to route non-emergency inquiries to appropriate responders and reduce the workload on human dispatchers. Specifically, AI systems like Carbyne\u2019s Emergency Call Triage analyze <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/has-the-cdc-been-truthful-about-the-mental-health-impact-of-lockdowns\/\" title=\"Has The CDC Been Truthful About The Mental Health Impact Of Lockdowns?\">incoming calls<\/a>, identify those related to known incidents, and direct callers accordingly, either providing AI responses or transferring calls to human operators when necessary. This technology aims to improve efficiency and decrease stress among dispatch staff, especially during call surges such as those following accidents. <\/p>\n<p>Similarly, Seattle has implemented AI tools for about two years to assist in prioritizing emergency responses, including redirecting some cases to specialized centers like a nurse-staffed call center in Texas. While these innovations aim to streamline emergency services, concerns regarding transparency and the extent of AI involvement have been raised by experts, emphasizing the importance of clear communication with the public and ensuring that dispatchers retain <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/if-the-rnc-hopes-to-survive-every-republican-should-stand-up-for-president-trump-now-attorney-sidney-powell-fires-warning-shot-at-gop\/\" title=\"...If the #RNC Hopes to Survive, Every Republican Should Stand Up for[President Trump]Now\u201d \u2013 Attorney Sidney Powell Fires Warning Shot at GOP\">ultimate authority<\/a> in decisions.  <\/p>\n<p class=\"readmore\">\n    <button onclick=\"showReadMore()\" id=\"readmorebtn\">Read more&#8230;<\/button>\n<\/p>\n<hr id=\"line\">\n<span id=\"more\"><br \/>\n<!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\"><br \/>\n<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><html><body><\/p>\n<section> \t\t\t\t<script>console.log(\"ad slot (AC1)\")<\/script><script>console.log(\"ad slot (IC1)\")<\/script><script>console.log(\"ad slot (IC2)\")<\/script><script>console.log(\"ad slot (IC3)\")<\/script><script>console.log(\"ad slot (IC4)\")<\/script><\/p>\n<p style=\"font-weight: 400;\">Down in New Orleans, artificial intelligence is deciding which 911 callers get to speak to a person and which do not.<\/p>\n<p style=\"font-weight: 400;\">The Orleans Parish Communication District is turning to technology to limit the calls humans handle, according to the <a href=\"http:\/\/www.shreveporttimes.com\/story\/news\/local\/louisiana\/2026\/07\/28\/is-new-orleans-using-ai-to-answer-911-calls-instead-of-human-dispatchers-impacts-emergencies-crime\/91065014007\/\" target=\"_blank\" rel=\"noopener\">Shreveport Times<\/a>.<\/p>\n<p style=\"font-weight: 400;\">New Orleans began using AI this spring for non-emergency calls coming to its 311 line and is now rolling it out to an agency that takes about 1,000 calls per day.<\/p>\n<p style=\"font-weight: 400;\">Carbyne\u2019s AI Emergency Call Triage, for example, sends what it thinks are multiple calls for one incident to an AI bot. They get an AI response if they are calling about a previously reported incident, but are transferred to a human if they are not.<\/p>\n<p style=\"font-weight: 400;\">AI is not being used to handle calls \u2014 only to route them to humans when needed, the OPCD said.<\/p>\n<p style=\"font-weight: 400;\">\u201cIf somebody calls about a relative having a heart attack, when that call is coming in, we don\u2019t know what it is. Calls get answered in the order that they\u2019re received,\u201d Karl Fasold, executive director of the OPCD, said, according to <a href=\"https:\/\/www.fox8live.com\/2026\/07\/17\/when-calling-911-center-new-orleans-ai-may-answer-heres-why\/\" target=\"_blank\" rel=\"noopener\">WVUE-TV<\/a>.<\/p>\n<p style=\"font-weight: 400;\">\u201cIf someone is available, the call goes to them. If no one is available, you go to queue. You get frustrated because you\u2019re in a queue waiting, and you want to talk to somebody, and it results in my personnel handling calls back-to-back-to-back. So, there\u2019s <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/animal-study-found-puberty-blockers-may-cause-depression-decades-after-doctors-began-administering-to-children\/\" title=\"Animal Study Found Puberty Blockers May Cause Depression \u2014 Decades After Doctors Began Administering To Children\">increased stress levels<\/a> on both sides,\u201d he said.<\/p>\n<p style=\"font-weight: 400;\">Fasold said not every 911 call is an emergency. He noted that car crash reports often get 20 calls per crash during rush hours.<\/p>\n<p style=\"font-weight: 400;\">\u201cYou can\u2019t really staff for those occurrences of surges. It\u2019s impossible, both fiscally and practically,\u201d he said.<\/p>\n<p style=\"font-weight: 400;\">\u201cWhat we have the AI doing is looking to see if you\u2019re calling within 200 meters of somewhere we know that there\u2019s an accident already. With the AI handling your incoming calls about the [motor vehicle accident], you get instant service,\u201d he said. That leaves the humans to deal with what only they can deal with.<\/p>\n<p style=\"font-weight: 400;\">Seattle has been using AI for about two years, according to the <a href=\"https:\/\/www.seattletimes.com\/seattle-news\/times-watchdog\/seattle-uses-ai-to-help-triage-divert-911-medical-calls\/\" target=\"_blank\" rel=\"noopener\">Seattle Times<\/a>.<\/p>\n<p style=\"font-weight: 400;\">The Seattle Fire Department, for example, uses it to decide who gets a fast response.<\/p>\n<p style=\"font-weight: 400;\">The city\u2019s technology is prompting the dispatchers to route certain 911 patients to a nurse-staffed call center in Texas.<\/p>\n<p>Some think the public should be made aware that this is a possibility.<\/p>\n<p style=\"font-weight: 400;\">\u201cThe potential that this company could be a part of the experience that Seattle 911 callers have and they don\u2019t know it, that raises serious concerns,\u201d Ryan Calo, a University of Washington law professor and co-director of the university\u2019s Tech Policy Lab, said.<\/p>\n<p style=\"font-weight: 400;\">\u201cI\u2019m troubled on a number of levels.\u201d<\/p>\n<p style=\"font-weight: 400;\">\u201cThe dispatcher still has the ultimate authority,\u201d Chris Lombard, SFD\u2019s assistant chief of resource management, said.<\/p>\n<p style=\"font-weight: 400;\">\u201cEvery determination on a 911 call \u2026 is made by a trained SFD dispatcher following SFD\u2019s protocols,\u201d a representative of Corti, the company supplying Seattle\u2019s technology, said. \u201cCorti\u2019s role is to support that work, not replace or override clinical judgment.\u201d<\/p>\n<div style=\"background-color: #f7f7f7; color: #171717; display: flex;font-size: 16px;font-weight: 600;line-height: 1.5;margin: 24px 0;padding: 18px 20px 18px 30px;text-align: left;\">\n<div style=\"align-self: stretch;border-left: 3px solid #171717;flex-shrink: 0;padding-left: 20px;\"><\/div>\n<p><a style=\"text-decoration: none;\" href=\"https:\/\/www.google.com\/preferences\/source?q=https:\/\/www.westernjournal.com\/\">Choose The Western Journal as your preferred source on Google and never miss reporting that defends truth, protects freedom, and advances Western civilization<\/a><\/div>\n<p style=\"border: 1px solid #f5f5f5; padding: 16px;\">Advertise with The Western Journal and reach millions of highly engaged readers, while supporting our work. <a href=\"https:\/\/www.westernjournal.com\/advertise-us\/?wj_source=article\">Advertise Today<\/a>.<\/p>\n<div style=\"position: relative;\">\n<div class=\"ff-fancy-header-container\"> \t\t\t \t<\/div>\n<div class=\"entry-submit-correction inner-content\">\n<div class=\"correction-form\">\n<form style=\"display: none;\">\n<div class=\"sc-name-field\"> \t\t\t\t\t\t<label>* Name<\/label> \t\t\t\t\t\t<br \/> \t\t\t\t\t\t<input type=\"text\" name=\"name\" required> \t\t\t\t\t<\/div>\n<div class=\"sc--field\"> \t\t\t\t\t\t<label>* <\/label> \t\t\t\t\t\t<br \/> \t\t\t\t\t\t<input type=\"text\" name=\"\" required> \t\t\t\t\t<\/div>\n<p> \t\t\t\t\t<label>* Message<\/label> \t\t\t\t\t<br \/> \t\t\t\t\t<textarea name=\"message\" required><\/textarea> \t\t\t\t\t \t\t\t\t\t<\/p>\n<div class=\"required-message\" style=\"display: none; padding-bottom: 15px;\">* All fields are required.<\/div>\n<p> \t\t\t\t\t<input type=\"submit\" value=\"Submit\" onclick=\"event.preventDefault(); firefly_sc();\"> \t\t\t\t\t \t\t\t\t\t<\/p>\n<div class=\"firefly-sc-confirm\" style=\"display: none;\">Success!<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<p> \t\t<script> \t\t\tfunction firefly_sc() { \t\t\t\tif( typeof window.captchaPublicKey == typeof undefined ){ \t\t\t\t\tconsole.error('window.captchaPublicKey is not defined'); \t\t\t\t} \t\t\t\tgrecaptcha.execute( window.captchaPublicKey, { action: 'submit_correction' } ).then( function( token ) { \t\t\t\t\tvar opts = { \t\t\t\t\t\taction:    'firefly_sc_submit', \t\t\t\t\t\tname:      document.querySelector( '.entry-submit-correction [name=\"name\"]' ).value, \t\t\t\t\t\t:     document.querySelector( '.entry-submit-correction [name=\"\"]' ).value, \t\t\t\t\t\tmessage:   document.querySelector( '.entry-submit-correction [name=\"message\"]' ).value, \t\t\t\t\t\tpost_id:   firefly_post_id, \t\t\t\t\t\tcap_token: token \t\t\t\t\t}  \t\t\t\t\tvar inputs = [ 'name', '', 'message' ];  \t\t\t\t\tfor( var i = 0; i < inputs.length; i++ ) if( ! ( opts[inputs[i]] = document.querySelector( '.entry-submit-correction [name=\"' + inputs[i] + '\"]' ).value ) ) { \t\t\t\t\t\tdocument.querySelector( '.entry-submit-correction .required-message' ).style.display = 'block'; \t\t\t\t\t\treturn; \t\t\t\t\t}  \t\t\t\t\tdocument.querySelector( '.entry-submit-correction input[type=\"submit\"]' ).style.display = 'none'; \t\t\t\t\tdocument.querySelector( '.entry-submit-correction .firefly-sc-submitting-img' ).src = firefly_loading_gif_url; \t\t\t\t\tdocument.querySelector( '.entry-submit-correction .firefly-sc-submitting-img' ).style.display = 'inline-block';  \t\t\t\t\tconsole.log( 'ma subbing' );  \t\t\t\t\tif( firefly_post_id ) opts['post_id'] = firefly_post_id;  \t\t\t\t\t\/* Send the data using post with element id name and name2*\/ \t\t\t\t\tvar posting = jQuery.post( firefly_ajax_url, opts );  \t\t\t\t\t\/* Alerts the results *\/ \t\t\t\t\tposting.done( function( response ) { \t\t\t\t\t\tif( response.success ) { \t\t\t\t\t\t\tconsole.log( response.data ); \t\t\t\t\t\t\tdocument.querySelector( '.entry-submit-correction .firefly-sc-submitting-img' ).style.display = 'none'; \t\t\t\t\t\t\tdocument.querySelector( '.entry-submit-correction .firefly-sc-confirm' ).style.display = 'block';  \t\t\t\t\t\t\tdataLayer.push( { 'event': 'submit-correction' } ); \t\t\t\t\t\t} \t\t\t\t\t}); \t\t\t\t}); \t\t\t} \t\t<\/script> \t     \t\t\t\t\t\t     \t\t\t\t\t<\/div>\n<p> \t\t\t\t\t \t\t\t<script>console.log(\"ad slot (BA1)\")<\/script> \t\t<\/p>\n<div class=\"ff-fancy-header-container\"> \t\t\t \t<\/div>\n<\/section>\n<p><\/body><\/html><\/p>\n<p><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In New Orleans, AI is now helping determine which 911 callers speak to a human, reducing the workload for dispatchers. The Orleans Parish Communication District is implementing this technology to limit human involvement in certain calls, as reported by the Shreveport Times. Since spring, the city has used AI for non-emergency 311 calls and is expanding its use to handle about 1,000 daily calls<\/p>\n","protected":false},"author":1,"featured_media":2642841,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","fifu_image_url":"https:\/\/www.westernjournal.com\/wp-content\/uploads\/2026\/08\/911-Dispatcher.jpg","fifu_image_alt":"","footnotes":""},"categories":[33651],"tags":[83952,83950,83951,35224,35975],"class_list":["post-2642840","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-western-journal","tag-911-systems","tag-ai-dispatch","tag-city-infrastructure","tag-emergency-response","tag-public-safety"],"fifu_image_url":"https:\/\/www.westernjournal.com\/wp-content\/uploads\/2026\/08\/911-Dispatcher.jpg","_links":{"self":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts\/2642840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/comments?post=2642840"}],"version-history":[{"count":3,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts\/2642840\/revisions"}],"predecessor-version":[{"id":2642845,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts\/2642840\/revisions\/2642845"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/media\/2642841"}],"wp:attachment":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/media?parent=2642840"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/categories?post=2642840"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/tags?post=2642840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}