{"id":2584203,"date":"2026-03-26T17:18:02","date_gmt":"2026-03-26T21:18:02","guid":{"rendered":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/fcc-eyes-forcing-call-centers-to-be-proficient-in-american-english\/"},"modified":"2026-03-26T17:23:02","modified_gmt":"2026-03-26T21:23:02","slug":"fcc-eyes-forcing-call-centers-to-be-proficient-in-american-english","status":"publish","type":"post","link":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/fcc-eyes-forcing-call-centers-to-be-proficient-in-american-english\/","title":{"rendered":"FCC eyes forcing call centers to be proficient in &#8216;American English&#8217;"},"content":{"rendered":"<aside class=\"mashsb-container mashsb-main mashsb-stretched\"><div class=\"mashsb-box\"><div class=\"mashsb-count mash-medium\" style=\"&quot;\"><div class=\"counts mashsbcount\">22<\/div><span class=\"mashsb-sharetext\">SHARES<\/span><\/div><div class=\"mashsb-buttons\"><a class=\"mashicon-facebook mash-medium mash-nomargin mashsb-noshadow\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.conservativenewsdaily.net%2Fbreaking-news%2Ffcc-eyes-forcing-call-centers-to-be-proficient-in-american-english%2F\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Facebook<\/span><\/a><a class=\"mashicon-twitter mash-medium mash-nomargin mashsb-noshadow\" href=\"https:\/\/twitter.com\/intent\/tweet?text=&amp;url=https:\/\/www.conservativenewsdaily.net\/breaking-news\/?p=2584203&amp;via=ConservNewsDly\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Twitter<\/span><\/a><a class=\"mashicon-subscribe mash-medium mash-nomargin mashsb-noshadow\" href=\"#\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Subscribe<\/span><\/a><div class=\"onoffswitch2 mash-medium mashsb-noshadow\" style=\"display:none\"><\/div><\/div>\n            <\/div>\n                <div style=\"clear:both\"><\/div><\/aside>\n            <!-- Share buttons by mashshare.net - Version: 4.0.47--><p>The Federal Communications Commission is examining ways to ensure call center workers are proficient in American Standard English and is <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/tesla-countersues-california-agency-behind-race-bias-lawsuit\/\" title=\"Tesla countersues California agency behind race bias lawsuit\">seeking public comment<\/a> on proposals to <a href=\"https:\/\/amzn.to\/3YuVZYV\" >bring call-center jobs back<\/a> to the United States. The agency notes that about 70% of U.S. companies have shifted customer service to foreign countries and cites consumer frustration and interaction barriers as an inevitable result. Proposals include requiring English proficiency or proper training for resolving U.S. customers\u2019 issues, routing calls to U.S.-based locations for sensitive matters, and mandating disclosure of call-center locations, with aims to reduce robocalls and fraud. The piece also mentions related political efforts,such as a Sanders bill concerning local buyers before moving teams.  <\/p>\n<p class=\"readmore\">\n    <button onclick=\"showReadMore()\" id=\"readmorebtn\">Read more&#8230;<\/button>\n<\/p>\n<hr id=\"line\">\n<span id=\"more\"><\/p>\n<p><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><\/p>\n<div class=\"tdb-block-inner td-fix-index\"><span class=\"tdb-mobile-menu-button\"><i class=\"tdb-mobile-menu-icon td-icon-mobile\"><\/i><\/span><\/div>\n<div class=\"tdb-block-inner td-fix-index\"><span class=\"tdb-header-search-button-mob dropdown-toggle\" data-toggle=\"dropdown\"><i class=\"tdb-mobile-search-icon td-icon-search\"><\/i><\/span><\/div>\n<div class=\"tdb-block-inner td-fix-index\"><\/div>\n<div class=\"tdb-block-inner td-fix-index\"><span class=\"tdb-mobile-menu-button\"><i class=\"tdb-mobile-menu-icon td-icon-mobile\"><\/i><\/span><\/div>\n<div class=\"tdb-block-inner td-fix-index\">\n<div class=\"tdb-drop-down-search\" aria-labelledby=\"td-header-search-button\">\n<div class=\"tdb-drop-down-search-inner\">\n<form method=\"get\" class=\"tdb-search-form\" action=\"https:\/\/www.washingtonexaminer.com\/\"><\/form>\n<div class=\"tdb-aj-search\"><\/div>\n<\/div>\n<\/div>\n<p><a href=\"http:\/\/www.washingtonexaminer.com\/#\" role=\"button\" aria-label=\"Search\" class=\"tdb-head-search-btn dropdown-toggle\" data-toggle=\"dropdown\"><i class=\"tdb-search-icon td-icon-search\"><\/i><\/a><\/div>\n<div class=\"tdb-block-inner td-fix-index\"><\/div>\n<div class=\"tdb-block-inner td-fix-index\">\n<h1 class=\"tdb-title-text\">FCC exploring ways to require call center workers to be proficient in English<\/h1>\n<div><\/div>\n<div class=\"tdb-title-line\"><\/div>\n<\/div>\n<div class=\"tdb-block-inner td-fix-index\"><\/div>\n<div class=\"tdb-block-inner td-fix-index\">\n<div id=\"Brid_2542016\" class=\"tpd-featured-video bridtv\"><\/div>\n<p>The <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.washingtonexaminer.com\/tag\/federal-communications-commission\/\" type=\"post_tag\" id=\"1637\">Federal Communications Commission<\/a> voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in &ldquo;American Standard English.&rdquo;<\/p>\n<p>The FCC is seeking comment on proposals aimed at bringing call center <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.washingtonexaminer.com\/tag\/jobs\/\" type=\"post_tag\" id=\"304\">jobs<\/a> back to the United States, including one to require workers to be proficient in English or &ldquo;be trained appropriately for resolving issues with U.S. customers.&rdquo; According to the agency, nearly 70% of U.S. companies have shifted their customer service and <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/911-phone-surcharge-on-track-to-meet-revenue-expectations-washington-examiner\/\" title=\"911 phone surcharge on track to meet revenue expectations - Washington Examiner\">call center operations<\/a> to <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.washingtonexaminer.com\/tag\/foreign\/\" type=\"post_tag\" id=\"2614\">foreign<\/a> countries.<\/p>\n<div class=\"recommended-stories\">\n<h2>Recommended Stories<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.washingtonexaminer.com\/news\/entertainment\/4505414\/gavin-newsom-kamala-harris-relationship\/\">Newsom speaks on rumored tumultuous relationship with Harris: &#8216;She goes first&#8217;<\/a><\/li>\n<li><a href=\"https:\/\/www.washingtonexaminer.com\/news\/justice\/4505067\/under-assault-anna-giaritelli\/\">&#8216;You can do everything right&#8217;: Crime reporter on sexual assault survival and lack of justice<\/a><\/li>\n<li><a href=\"https:\/\/www.washingtonexaminer.com\/news\/justice\/4505328\/judge-blocks-fulton-county-bid-force-fbi-testimony-seized-election-records\/\">Judge blocks Fulton County bid to force FBI testimony over seized election records<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"article-paywall\">\n<p>&ldquo;Today, consumers in the U.S. regularly experience frustration and <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/irs-under-fire-over-waste-millions-in-backlogs\/\" title=\"IRS Under Fire Over Waste, Millions in Backlogs\">poor customer service<\/a> when they connect with a call center located abroad,&rdquo; the FCC wrote. &ldquo;There can be communication and other barriers that make it difficult, if not impossible, for consumers to get a satisfactory resolution to their problems.&rdquo;<\/p>\n<p>The release outlines problems that have arisen from this shift, citing &ldquo;frustration&rdquo; and &ldquo;poor customer service&rdquo; from call centers outside the U.S., going on to say that communication barriers make it difficult to resolve problems.<\/p>\n<p><strong><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.washingtonexaminer.com\/news\/4504523\/sanders-bill-would-force-team-owners-to-sell-to-local-buyers-before-moving\/\">SANDERS BILL WOULD FORCE TEAM OWNERS TO SELL TO LOCAL BUYERS BEFORE MOVING<\/a><\/strong><\/p>\n<p>The new proceeding includes proposals to get consumers to transfer calls to a U.S.-based<br \/>location and require calls involving certain sensitive information to be handled domestically. The FCC is also weighing a mandate requiring call centers to disclose the location from which they are fielding the call.<\/p>\n<p>The FCC also points out that these foreign call centers have contributed to robocalls and bad actors defrauding Americans.<\/p>\n<\/div>\n<\/div>\n<div class=\"tdb-block-inner td-fix-index\"><\/div>\n<div class=\"tdb-block-inner td-fix-index\"><\/div>\n<p><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here\u2019s a paraphrase of the passage:<\/p>\n<p>The FCC is considering ways to curb offshore call centers and to require operators to use American Standard English. It is asking for public input on proposals to bring more call-center work back to the United States, including a requirement that workers be proficient in English or properly trained to handle U.S. customers. The agency notes that about 70% of U.S. companies have moved customer-service operations overseas, and it says foreign centers can cause frustration and poor service due to communication barriers. The inquiry also explores routing calls to U.S.-based centers and handling certain sensitive information domestically, as well as possibly requiring centers to reveal where calls are coming from. The FCC also links foreign call centers to robocalls and fraud against Americans.<\/p>\n<p>55-character option (within limit):<br \/>\nFCC studies English standard for call-center workers<\/p>\n","protected":false},"author":3691,"featured_media":2584204,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","fifu_image_url":"https:\/\/www.washingtonexaminer.com\/wp-content\/uploads\/2026\/01\/AP20059683331743.jpg?w=696","fifu_image_alt":"","footnotes":""},"categories":[546,33651],"tags":[76609,75483,16609,76610],"class_list":["post-2584203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-federalist","category-the-western-journal","tag-american-english-2","tag-call-centers","tag-fcc","tag-language-proficiency"],"fifu_image_url":"https:\/\/www.washingtonexaminer.com\/wp-content\/uploads\/2026\/01\/AP20059683331743.jpg?w=696","_links":{"self":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts\/2584203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/users\/3691"}],"replies":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/comments?post=2584203"}],"version-history":[{"count":3,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts\/2584203\/revisions"}],"predecessor-version":[{"id":2584209,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts\/2584203\/revisions\/2584209"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/media\/2584204"}],"wp:attachment":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/media?parent=2584203"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/categories?post=2584203"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/tags?post=2584203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}