{"id":2288706,"date":"2024-07-03T14:28:01","date_gmt":"2024-07-03T18:28:01","guid":{"rendered":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/dc-councilwoman-blasts-911-call-center-that-drops-calls-and-puts-residents-on-hold-washington-examiner\/"},"modified":"2024-07-03T14:30:27","modified_gmt":"2024-07-03T18:30:27","slug":"dc-councilwoman-blasts-911-call-center-that-drops-calls-and-puts-residents-on-hold-washington-examiner","status":"publish","type":"post","link":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/dc-councilwoman-blasts-911-call-center-that-drops-calls-and-puts-residents-on-hold-washington-examiner\/","title":{"rendered":"DC councilwoman blasts 911 call center that drops calls and puts residents on hold &#8211; Washington Examiner"},"content":{"rendered":"<aside class=\"mashsb-container mashsb-main mashsb-stretched\"><div class=\"mashsb-box\"><div class=\"mashsb-count mash-medium\" style=\"float:left\"><div class=\"counts mashsbcount\">34<\/div><span class=\"mashsb-sharetext\">SHARES<\/span><\/div><div class=\"mashsb-buttons\"><a class=\"mashicon-facebook mash-medium mash-nomargin mashsb-noshadow\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.conservativenewsdaily.net%2Fbreaking-news%2Fdc-councilwoman-blasts-911-call-center-that-drops-calls-and-puts-residents-on-hold-washington-examiner%2F\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Facebook<\/span><\/a><a class=\"mashicon-twitter mash-medium mash-nomargin mashsb-noshadow\" href=\"https:\/\/twitter.com\/intent\/tweet?text=&amp;url=https:\/\/www.conservativenewsdaily.net\/breaking-news\/?p=2288706&amp;via=ConservNewsDly\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Twitter<\/span><\/a><a class=\"mashicon-subscribe mash-medium mash-nomargin mashsb-noshadow\" href=\"#\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Subscribe<\/span><\/a><div class=\"onoffswitch2 mash-medium mashsb-noshadow\" style=\"display:none\"><\/div><\/div>\n            <\/div>\n                <div style=\"clear:both\"><\/div><\/aside>\n            <!-- Share buttons by mashshare.net - Version: 4.0.47--><p>The article discusses\u200c a letter written by Ward 1 Councilwoman Brianne Nadeau criticizing the District of Columbia&#8217;s <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/nashville-christmas-bombing-shut-down-att-network-for-hundreds-of-miles-911-centers-disrupted-internet-service-affected-apps-in-georgia\/\" title=\"Nashville Christmas Bombing Shut Down ATT Network for Hundreds of Miles, 911 Centers Disrupted, Internet Service, Affected Apps in Georgia\">911 call center<\/a> for not answering calls and putting residents on hold\u200b during emergencies. Nadeau accused the Office of\u200d Unified Communications \u200bof\u2064 mismanagement \u200cand\u2064 lack of transparency.\u200c She highlighted \u2063incidents\u2063 where callers\u2063 were unable to get through to report emergencies, including one\u200b involving multiple gunshots. Nadeau also mentioned the agency&#8217;s history of dispatching services to the wrong addresses\u2064 and failing to prioritize emergencies. The article concludes by \u200cmentioning the ongoing criticism the agency faces for not\u200d responding to 911 calls.  <\/p>\n<p class=\"readmore\">\n    <button onclick=\"showReadMore()\" id=\"readmorebtn\">Read more&#8230;<\/button>\n<\/p>\n<hr id=\"line\">\n<span id=\"more\"><br \/>\n<!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\"><br \/>\n<?xml encoding=\"utf-8\" ?><html><body><\/p>\n<div class=\"tdb-block-inner td-fix-index\"><span class=\"tdb-mobile-menu-button\"><i class=\"tdb-mobile-menu-icon td-icon-mobile\"><\/i><\/span><\/div>\n<div class=\"tdb-block-inner td-fix-index\"><span class=\"tdb-header-search-button-mob dropdown-toggle\" data-toggle=\"dropdown\"><i class=\"tdb-mobile-search-icon td-icon-search\"><\/i><\/span><\/div>\n<div class=\"tdb-block-inner td-fix-index\"><a class=\"tdb-logo-a\" href=\"https:\/\/www.washingtonexaminer.com\/\" title=\"Washington Examiner\"><span class=\"tdb-logo-img-wrap\"><\/span><span class=\"tdb-logo-text-wrap\"><span class=\"tdb-logo-text-title\">Washington Examiner<\/span><\/span><\/a><\/div>\n<div class=\"tdb-block-inner td-fix-index\"><span class=\"tdb-mobile-menu-button\"><i class=\"tdb-mobile-menu-icon td-icon-mobile\"><\/i><\/span><\/div>\n<div class=\"tdb-block-inner td-fix-index\">\n<div class=\"tdb-drop-down-search\" aria-labelledby=\"td-header-search-button\">\n<div class=\"tdb-drop-down-search-inner\">\n<form method=\"get\" class=\"tdb-search-form\" action=\"https:\/\/www.washingtonexaminer.com\/\">\n<div class=\"tdb-search-form-inner\"><input class=\"tdb-head-search-form-input\" placeholder=\" \" type=\"text\" value name=\"s\" autocomplete=\"off\"><button class=\"wpb_button wpb_btn-inverse btn tdb-head-search-form-btn\" title=\"Search\" type=\"submit\"><span>Search<\/span><\/button><\/div>\n<\/form>\n<div class=\"tdb-aj-search\"><\/div>\n<\/div>\n<\/div>\n<p><a href=\"http:\/\/www.washingtonexaminer.com\/#\" role=\"button\" aria-label=\"Search\" class=\"tdb-head-search-btn dropdown-toggle\" data-toggle=\"dropdown\"><i class=\"tdb-search-icon td-icon-search\"><\/i><\/a><\/div>\n<div class=\"tdb-block-inner td-fix-index\"><a class=\"tdb-logo-a\" href=\"https:\/\/www.washingtonexaminer.com\/\" title=\"Washington Examiner\"><span class=\"tdb-logo-img-wrap\"><\/span><span class=\"tdb-logo-text-wrap\"><span class=\"tdb-logo-text-title\">Washington Examiner<\/span><\/span><\/a><\/div>\n<div class=\"tdb-block-inner td-fix-index\">\n<h1 class=\"tdb-title-text\">DC councilwoman blasts 911 call center that drops calls and puts residents on hold<\/h1>\n<div><\/div>\n<div class=\"tdb-title-line\"><\/div>\n<\/div>\n<div class=\"tdb-block-inner td-fix-index\">\n<div class=\"tdb-author-name-wrap\"><span class=\"tdb-author-by\">By<\/span> <a class=\"tdb-author-name\" href=\"https:\/\/www.washingtonexaminer.com\/author\/abaker\/\">Audrey Baker<\/a><\/div>\n<\/div>\n<div class=\"tdb-block-inner td-fix-index\"><time class=\"entry-date updated td-module-date\" datetime=\"2024-07-03T14:13:18-04:00\">July 3, 2024 2:13 pm<\/time><\/div>\n<div class=\"tdb-block-inner td-fix-index\">\n<div id=\"Brid_1694322\" class=\"tpd-featured-video bridtv\"><\/div>\n<p>A member of the Council of the <a href=\"https:\/\/www.washingtonexaminer.com\/tag\/washington-dc\/\" target=\"_blank\" rel=\"noopener\" title>District of Columbia<\/a> slammed the district\u2019s 911 call center for not answering calls and putting residents on hold in emergencies in a Tuesday <a href=\"https:\/\/brianneknadeau.com\/letter-regarding911-dispatch-failures\/\" target=\"_blank\" rel=\"noopener\" title>letter<\/a>. <\/p>\n<p>Ward 1 Councilwoman Brianne Nadeau accused the Office of Unified Communications, Washington\u2019s 911 call and <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/seattles-defund-the-authorities-efforts-lead-to-an-uncomfortable-5-million-mistake\/\" title=\"Seattle\u2019s Defund the authorities Efforts Lead to an uncomfortable  Million Mistake\">dispatch center<\/a>, of \u201cpersistent mismanagement of emergencies and lack of <a href=\"https:\/\/washingtonexaminer.com\/tag\/transparency\/\" target=\"_blank\" rel=\"noopener\" title=\"transparency\">transparency<\/a>\u201d in a letter to the city administrator and OUC director.<\/p>\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\">\n<div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">I wrote the City Administrator &#038; Office of Unified Communications to express my deep concern w\/persistent mismanagement of emergencies and lack of transparency. The <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/biden-announces-picks-for-china-japan-ambassadorships\/\" title=\"Biden announces picks for China, Japan ambassadorships\">ongoing failures<\/a> in dispatching assistance where it is needed is alarming and unacceptable. <a href=\"https:\/\/t.co\/iSI0myIaIX\">https:\/\/t.co\/iSI0myIaIX<\/a><\/p>\n<p>\u2014 Brianne K. Nadeau (@BrianneKNadeau) <a href=\"https:\/\/twitter.com\/BrianneKNadeau\/status\/1808248978833649857?ref_src=twsrc%5Etfw\">July 2, 2024<\/a><\/p><\/blockquote>\n<p><script data-cfasync=\"false\" src=\"http:\/\/www.washingtonexaminer.com\/cdn-cgi\/scripts\/5c5dd728\/cloudflare-static\/email-decode.min.js\"><\/script><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/div>\n<\/figure>\n<p>Nadeau said she received more calls from her constituents about \u201cdisturbing 911 incidents\u201d over 10 days in May than she typically does in a year.<\/p>\n<p>\u201cOn May 11, 2024, [a] constituent called 911 to report multiple gunshots in her neighborhood,\u201d she wrote. \u201cThe caller received the automated \u2018please do not hang up\u2019 message, was put on hold, but the call eventually dropped. The caller attempted four more times to call for help but could not get through.\u201d<\/p>\n<p>Nadeau said OUC has a history of dispatching emergency services to the wrong addresses, misdirecting or not answering calls, and failing to prioritize <a href=\"https:\/\/www.washingtonexaminer.com\/tag\/emergency\/\" target=\"_blank\" rel=\"noopener\" title>emergencies<\/a>.<\/p>\n<p>The agency has long been under fire for failing to respond to 911 calls properly. <\/p>\n<p>Last year, OUC\u2019s former director <a href=\"https:\/\/wtop.com\/dc\/2023\/03\/former-dc-911-director-files-whistleblower-suit-for-reporting-often-fatal-mistakes\/\" target=\"_blank\" rel=\"noopener\" title>filed<\/a> a whistleblower lawsuit alleging that under Mayor Muriel Bowser, the city \u201crepeatedly sought to conceal errors and mismanagement by OUC and to downplay serious, life-threatening \u2014 and often fatal \u2014 mistakes.\u201d<\/p>\n<p>Nadeau said OUC failed to respond to her staff on numerous occasions, mischaracterized the number of agency mistakes in its April performance report, and broke the law by refusing to release its daily staffing statistics.<\/p>\n<p><a href=\"https:\/\/www.washingtonexaminer.com\/\"><strong>CLICK HERE TO READ MORE FROM THE WASHINGTON EXAMINER<\/strong><\/a><\/p>\n<p>\u201cEven if the Mayor downplays the agency\u2019s deficiencies and allows for obfuscation, I remain committed to holding OUC accountable until significant improvements are made,\u201d she wrote.<\/p>\n<p>Nadeau requested the agency\u2019s daily staffing statistics for the past two years, an updated list of agency mistakes, changes to address systemic failures, and a private briefing with the city administrator.<\/p>\n<p> <script>!function(){var g=window;g.googletag=g.googletag||{},g.googletag.cmd=g.googletag.cmd||[],g.googletag.cmd.push(function(){g.googletag.pubads().setTargeting(\"has-featured-video\",\"true\")})}();<\/script><script>var _bp=_bp||[];_bp.push({\"div\":\"Brid_1694322\",\"obj\":{\"id\":\"27789\",\"width\":\"1280\",\"height\":\"720\",\"stickyDirection\":\"below\",\"video\":\"1694322\"}});<\/script><script defer src=\"https:\/\/services.brid.tv\/player\/build\/brid.min.js\"><\/script><\/div>\n<div class=\"tdb-block-inner td-fix-index\"><\/div>\n<div class=\"tdb-block-inner td-fix-index\"><a class=\"tdb-logo-a\" href=\"https:\/\/www.washingtonexaminer.com\/\" title=\"Washington Examiner\"><span class=\"tdb-logo-img-wrap\"><\/span><span class=\"tdb-logo-text-wrap\"><span class=\"tdb-logo-text-title\">Washington Examiner<\/span><\/span><\/a><\/div>\n<p><\/body><\/html><\/p>\n<p><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A DC councilwoman criticized the 911 call center in Washington for not answering calls and putting residents on hold during emergencies in a recent letter. The councilwoman, Brianne Nadeau, expressed concern about the mismanagement of emergencies and lack of transparency at the Office of Unified Communications, which handles 911 calls and dispatch in the city. Nadeau received numerous complaints from constituents about 911 incidents in May, including one where a caller reporting gunshots was put on hold and eventually dropped. The call center has a history of dispatching emergency services to the wrong addresses, misdirecting calls, and failing to prioritize emergencies. Nadeau called for improvements at the agency and requested more information on staffing and mistakes made by the call center<\/p>\n","protected":false},"author":3192,"featured_media":2288707,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","fifu_image_url":"https:\/\/www.washingtonexaminer.com\/wp-content\/uploads\/2024\/02\/AP685186355519-1024x591.jpg","fifu_image_alt":"","footnotes":""},"categories":[],"tags":[33823,33822,33824,33825,32076],"class_list":["post-2288706","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-911-call-center","tag-dc-councilwoman","tag-dropped-calls","tag-resident-complaints","tag-washington-examiner"],"fifu_image_url":"https:\/\/www.washingtonexaminer.com\/wp-content\/uploads\/2024\/02\/AP685186355519-1024x591.jpg","_links":{"self":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts\/2288706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/users\/3192"}],"replies":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/comments?post=2288706"}],"version-history":[{"count":0,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts\/2288706\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/media\/2288707"}],"wp:attachment":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/media?parent=2288706"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/categories?post=2288706"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/tags?post=2288706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}