{"id":2270483,"date":"2024-06-18T12:41:02","date_gmt":"2024-06-18T16:41:02","guid":{"rendered":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/mcdonalds-kills-off-ai-drive-thru-after-infuriating-customers-with-massive-bills-mcdonalds-robot-is-wild\/"},"modified":"2024-06-18T12:48:53","modified_gmt":"2024-06-18T16:48:53","slug":"mcdonalds-kills-off-ai-drive-thru-after-infuriating-customers-with-massive-bills-mcdonalds-robot-is-wild","status":"publish","type":"post","link":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/mcdonalds-kills-off-ai-drive-thru-after-infuriating-customers-with-massive-bills-mcdonalds-robot-is-wild\/","title":{"rendered":"McDonald&#8217;s Ends AI Drive-Thru Over Customer Complaints of High Bills &#8211; &#8216;Out-of-Control Robot"},"content":{"rendered":"<aside class=\"mashsb-container mashsb-main mashsb-stretched\"><div class=\"mashsb-box\"><div class=\"mashsb-count mash-medium\" style=\"&quot;\"><div class=\"counts mashsbcount\">26<\/div><span class=\"mashsb-sharetext\">SHARES<\/span><\/div><div class=\"mashsb-buttons\"><a class=\"mashicon-facebook mash-medium mash-nomargin mashsb-noshadow\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.conservativenewsdaily.net%2Fbreaking-news%2Fmcdonalds-kills-off-ai-drive-thru-after-infuriating-customers-with-massive-bills-mcdonalds-robot-is-wild%2F\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Facebook<\/span><\/a><a class=\"mashicon-twitter mash-medium mash-nomargin mashsb-noshadow\" href=\"https:\/\/twitter.com\/intent\/tweet?text=&amp;url=https:\/\/www.conservativenewsdaily.net\/breaking-news\/?p=2270483&amp;via=ConservNewsDly\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Twitter<\/span><\/a><a class=\"mashicon-subscribe mash-medium mash-nomargin mashsb-noshadow\" href=\"#\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Subscribe<\/span><\/a><div class=\"onoffswitch2 mash-medium mashsb-noshadow\" style=\"display:none\"><\/div><\/div>\n            <\/div>\n                <div style=\"clear:both\"><\/div><\/aside>\n            <!-- Share buttons by mashshare.net - Version: 4.0.47--><p>McDonald\u2019s has decided to terminate its artificial intelligence-driven drive-thru ordering system, a \u2064project commenced in \u200c2021 in collaboration with IBM, after facing\u200b significant operational challenges. \u2064The system, known as \u2064Automated \u2062Order Taking (AOT), was implemented \u2062in 100 McDonald\u2019s \u200clocations across the nation but frequently got orders wrong, which even went viral on platforms like TikTok, showing the system\u2019s glaring errors \u200dsuch as confusing simple orders and vastly\u200c oversizing them. Despite the initial excitement and anticipated benefits for customer and crew experiences, the\u2064 <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/the-left-has-chosen-to-prioritize-sex-over-solidarity-with-tragic-consequences\/\" title=\"The Left Has Chosen To Prioritize Sex Over Solidarity, With Tragic Consequences\">reality fell short<\/a> of expectations, leading McDonald\u2019s to explore alternative scalable \u200dtechnology solutions for the future. McDonald\u2019s remains optimistic about\u2063 integrating voice ordering \u200btechnology in\u200d its\u2064 drive-thrus\u200b eventually, leveraging experiences\u200c from \u200dthis project. Meanwhile, IBM has not commented on \u2062the discontinuation.  <\/p>\n<p class=\"readmore\">\n    <button onclick=\"showReadMore()\" id=\"readmorebtn\">Read more&#8230;<\/button>\n<\/p>\n<hr id=\"line\">\n<span id=\"more\"><\/p>\n<header> <a href=\"https:\/\/www.westernjournal.com\/news\/\">  News <\/a>   <span> <\/p>\n<p><a href=\"https:\/\/www.westernjournal.com\/author\/johnathanjones\/\">  <\/a> <\/p>\n<p> <span>   By <a href=\"https:\/\/www.westernjournal.com\/author\/johnathanjones\/%20\"><span>Johnathan Jones<\/span><\/a> <\/span> <span>   June 18, 2024 at 6:27am <\/span> <\/span>  <\/header>\n<section>\n<p>McDonald\u2019s is ending its drive-thru <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/live-12-pm-et-ntd-news-today-sept-1-trump-might-attend-future-gop-debates-ai-sports-news-project-paused-after-glitches\/\" title=\"LIVE at 12 PM ET: NTD News Today (Sept. 1): Trump May Attend Future GOP Debates; AI Sports News Project Paused Due to Glitches.\">artificial intelligence experiment<\/a> after the endeavor proved to be anything but smart.<\/p>\n<p>The company confirmed on Monday that the once-promising \u201cautomated order taking\u201d system that was announced in 2021 as a collaboration with <a href=\"https:\/\/www.westernjournal.com\/leaked-ibm-training-reveals-unhealthy-obsession-demonizing-white-people-report\/\" target=\"_blank\" rel=\"noopener\">IBM<\/a> was being slashed after it wasn\u2019t cutting the mustard.<\/p>\n<p>The announcement came amid criticism of the AOT system as it got orders horribly wrong.<\/p>\n<p>\u201cAs we move forward, our work with IBM has given us the confidence that a voice ordering solution for drive-thru will be part of our restaurants\u2019 future,\u201d the <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/burger-king-tries-to-troll-chick-fil-a-by-donating-to-lgbt-activist-org-even-on-sundays\/\" title=\"Burger King Tries To Troll Chick-Fil-A By Donating To LGBT Activist Org: \u2018Even On Sundays\u2019\">fast-food giant<\/a> said in a statement to <a href=\"https:\/\/www.axios.com\/2024\/06\/17\/mcdonalds-ai-drive-thru-orders\" target=\"_blank\" rel=\"noopener\">Axios<\/a>.<\/p>\n<p>\u201cWe see tremendous opportunity in advancing our restaurant technology and will continue to evaluate long-term, <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/google-exec-calls-for-moving-from-defense-to-offense-in-fighting-so-called-misinfo\/\" title=\"Google Exec Calls for \"Moving From Defense to Offense\" in Fighting So-Called Misinfo\">scalable solutions<\/a> that will help us make an informed decision on a future voice ordering solution by the end of the year,\u201d <a href=\"https:\/\/www.westernjournal.com\/mcdonalds-goes-beyond-help-family-dogs-final-hours-says-owner\/\" target=\"_blank\" rel=\"noopener\">McDonald\u2019s<\/a> concluded.<\/p>\n<p>The system was brought to 100 McDonald\u2019s locations nationwide.<\/p>\n<p>AOT went <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/next-in-line\/\" title=\"Up Next\">viral online numerous times<\/a> after it failed to handle basic drive-thru orders.<\/p>\n<p>One video posted on <a href=\"https:\/\/www.westernjournal.com\/two-15-year-olds-arrested-participating-exceptionally-dangerous-tiktok-challenge\/\" target=\"_blank\" rel=\"noopener\">TikTok<\/a> last year saw a customer complaining that the system messed up her daily order.<\/p>\n<p>The woman said in the <a href=\"https:\/\/www.tiktok.com\/@resinsbiren\/video\/7198528478533258542\" target=\"_blank\" rel=\"noopener\">clip<\/a> that she went through the drive-thru to order her usual hash brown, Coca-Cola and sweet tea.<\/p>\n<div id=\"firefly-poll-container\">\n<p>Do you support this move?<\/p>\n<\/p><\/div>\n<p>AOT instead teed up an order of nine large sweet teas, a Coke and a hash brown for $13.83.<\/p>\n<p>Another TikTok user showed herself laughing as the AI system ran wild with her order of McNuggets.<\/p>\n<p>The computer tried to serve her two 10-piece orders plus an additional 2,610 pieces of chicken with a medium order of fries for $325.21.<\/p>\n<p>\u201cThe McDonald\u2019s robot is wild,\u201d the woman commented.<\/p>\n<blockquote cite=\"https:\/\/www.tiktok.com\/@typical_redhead_\/video\/7192248491853303086\" data-video-id=\"7192248491853303086\">\n<section><a title=\"@typical_redhead_\" href=\"https:\/\/www.tiktok.com\/@typical_redhead_?refer=embed\" target=\"_blank\" rel=\"noopener\">@typical_redhead_<\/a> I thought TikTok would appreciate this \ud83d\udc80 <a title=\"fyp\" href=\"https:\/\/www.tiktok.com\/tag\/fyp?refer=embed\" target=\"_blank\" rel=\"noopener\">#fyp<\/a> <a title=\"foryou\" href=\"https:\/\/www.tiktok.com\/tag\/foryou?refer=embed\" target=\"_blank\" rel=\"noopener\">#foryou<\/a> <a title=\"foryoupage\" href=\"https:\/\/www.tiktok.com\/tag\/foryoupage?refer=embed\" target=\"_blank\" rel=\"noopener\">#foryoupage<\/a> <a title=\"comedy\" href=\"https:\/\/www.tiktok.com\/tag\/comedy?refer=embed\" target=\"_blank\" rel=\"noopener\">#comedy<\/a> <a title=\"fail\" href=\"https:\/\/www.tiktok.com\/tag\/fail?refer=embed\" target=\"_blank\" rel=\"noopener\">#fail<\/a> <a title=\"\u266c Monkeys Spinning Monkeys - Kevin MacLeod &#038; Kevin The Monkey\" href=\"https:\/\/www.tiktok.com\/music\/Monkeys-Spinning-Monkeys-6746993352891189249?refer=embed\" target=\"_blank\" rel=\"noopener\">\u266c Monkeys Spinning Monkeys \u2013 Kevin MacLeod &#038; Kevin The Monkey<\/a><\/section>\n<\/blockquote>\n<p>IBM declined to comment on its failed experiment in streamlining fast-food ordering.<\/p>\n<p>Both the tech company and McDonald\u2019s shared their excitement about their joint <a href=\"https:\/\/www.westernjournal.com\/ap-democratic-congressman-admits-speech-written-artificial-intelligence\/\" target=\"_blank\" rel=\"noopener\">artificial intelligence<\/a> venture when it was announced in October 2021.<\/p>\n<p>\u201cMcDonald\u2019s development and testing of AOT technology in restaurants has shown substantial benefits to customers and the restaurant crew experience,\u201d the companies said in <a href=\"https:\/\/newsroom.ibm.com\/Joint-Statement-from-McDonalds-and-IBM\" target=\"_blank\" rel=\"noopener\">a joint statement<\/a>.<\/p>\n<p>\u201cMoving forward, IBM\u2019s expertise in building customer care solutions with AI and natural language processing will help scale the AOT technology across markets and tackle integrations including additional languages, dialects and menu variations,\u201d they said.<\/p>\n<p>Less than three years later, McDonald\u2019s has pulled the plug on AOT \u2014 at least for now.<\/p>\n<hr>\n<div>\n<p><b><i>An Important Message from Our Staff:<\/i><\/b><\/p>\n<p><i><span>In just a few months, the world is going to change forever. The 2024 election is the single most important election of our lifetime. <\/span><\/i><\/p>\n<p><i><span>We here at The Western Journal are committed to covering it in a way the establishment media simply will not: We will tell the truth, and they will lie.<\/span><\/i><\/p>\n<p><i><span>But Big Tech and the elites don\u2019t want the truth out. That\u2019s why they have cut us off from 90% of advertisers. Imagine if someone cut your monthly income by 90%. That\u2019s what they\u2019ve done to people like us. <\/span><\/i><\/p>\n<p><i><span>As a staff, we are asking you to <\/span><\/i><a href=\"https:\/\/www.westernjournal.com\/subscribe\/?utm_source=site&#038;utm_medium=westernjournalism&#038;utm_campaign=authorpitch\"><i><span>join us<\/span><\/i><\/a><i><span>  to fight this once-in-a-lifetime fight. Without you not only will The Western Journal fail, but America will fail also. As Benjamin Franklin said, \u201cWe must all hang together, or assuredly we shall all hang separately.\u201d<\/span><\/i><\/p>\n<p><i><span>Will you support The Western Journal today and <\/span><\/i><a href=\"https:\/\/www.westernjournal.com\/subscribe\/?utm_source=site&#038;utm_medium=westernjournalism&#038;utm_campaign=authorpitch\"><i><span>become a member<\/span><\/i><\/a><i><span>? <\/span><\/i><\/p>\n<p><i><span>A Western Journal <\/span><\/i><a href=\"https:\/\/www.westernjournal.com\/subscribe\/?utm_source=site&#038;utm_medium=westernjournalism&#038;utm_campaign=authorpitch\"><i><span>Membership<\/span><\/i><\/a><i><span>  costs less than one coffee and breakfast sandwich each month, and it gets you access to ALL of our content \u2014 news, commentary, and premium articles. You\u2019ll experience a radically reduced number of ads, and most importantly you will be vitally supporting the fight for America\u2019s soul in 2024.<\/span><\/i><\/p>\n<p><i><span>This is the time. America will live or die based on what happens this year. Please <\/span><\/i><a href=\"https:\/\/www.westernjournal.com\/subscribe\/?utm_source=site&#038;utm_medium=westernjournalism&#038;utm_campaign=authorpitch\"><i><span>join us<\/span><\/i><\/a><i><span>  to get the real truth out and to fight the elites, Big Tech, and the people who want America to fail. Together, we really can save the country.<\/span><\/i><\/p>\n<p><b><i>Thank you for your support!<\/i><\/b><\/p>\n<p><i><span>P.S. <\/span><\/i><a href=\"https:\/\/www.westernjournal.com\/subscribe\/?utm_source=site&#038;utm_medium=westernjournalism&#038;utm_campaign=authorpitch\"><i><span>Please stand with us<\/span><\/i><\/a><i><span>!<\/span><\/i><\/p>\n<\/p><\/div>\n<div id=\"author-info-44767\">\n<p><a href=\"https:\/\/www.westernjournal.com\/author\/johnathanjones\/\">  <\/a> <\/p>\n<div>\n<p><label for=\"summary-tab-radio-44767\">Summary<\/label><label for=\"more-info-tab-radio-44767\">More<span> Biographical Information<\/span><\/label><label for=\"posts-tab-radio-44767\">Recent<span> Posts<\/span><\/label><label for=\"contact-tab-radio-44767\" onclick=\"if( typeof grecaptcha=='undefined' ) { let cap_s=document.createElement( 'script' ); cap_s.src='https:\/\/www.google.com\/recaptcha\/api.js?render=6LeJFcsUAAAAAPsIEqvB1EebWbZfqRUe6ebMpGy7'; document.body.appendChild( cap_s ); }\">Contact<\/label><\/p>\n<div>\n<p>Johnathan Jones has worked as a reporter, an editor, and producer in radio, television and digital media.<\/p>\n<\/p><\/div>\n<div>\n<p>  Johnathan &#8220;Kipp&#8221; Jones has worked as an editor and producer in radio and television. He is a proud husband and father. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>McDonald&#8217;s is discontinuing its AI-driven drive-thru project, launched in 2021 with IBM, due to its ineffectiveness. The company confirmed the termination of the &#8220;automated order taking&#8221; system on Monday, ending the once-hyped initiative<\/p>\n","protected":false},"author":2006,"featured_media":2270484,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","fifu_image_url":"https:\/\/www.westernjournal.com\/wp-content\/uploads\/2024\/06\/McDonalds-2.jpg","fifu_image_alt":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-2270483","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"fifu_image_url":"https:\/\/www.westernjournal.com\/wp-content\/uploads\/2024\/06\/McDonalds-2.jpg","_links":{"self":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts\/2270483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/users\/2006"}],"replies":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/comments?post=2270483"}],"version-history":[{"count":0,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts\/2270483\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/media\/2270484"}],"wp:attachment":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/media?parent=2270483"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/categories?post=2270483"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/tags?post=2270483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}