{"id":2186353,"date":"2024-02-25T19:17:02","date_gmt":"2024-02-26T00:17:02","guid":{"rendered":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/att-offers-customers-5-credit-for-thursday-outage\/"},"modified":"2024-02-25T19:20:54","modified_gmt":"2024-02-26T00:20:54","slug":"att-offers-customers-5-credit-for-thursday-outage","status":"publish","type":"post","link":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/att-offers-customers-5-credit-for-thursday-outage\/","title":{"rendered":"AT&#038;T compensates customers with $5 credit for Thursday outage"},"content":{"rendered":"<aside class=\"mashsb-container mashsb-main mashsb-stretched\"><div class=\"mashsb-box\"><div class=\"mashsb-count mash-medium\" style=\"&quot;\"><div class=\"counts mashsbcount\">18<\/div><span class=\"mashsb-sharetext\">SHARES<\/span><\/div><div class=\"mashsb-buttons\"><a class=\"mashicon-facebook mash-medium mash-nomargin mashsb-noshadow\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.conservativenewsdaily.net%2Fbreaking-news%2Fatt-offers-customers-5-credit-for-thursday-outage%2F\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Facebook<\/span><\/a><a class=\"mashicon-twitter mash-medium mash-nomargin mashsb-noshadow\" href=\"https:\/\/twitter.com\/intent\/tweet?text=&amp;url=https:\/\/www.conservativenewsdaily.net\/breaking-news\/?p=2186353&amp;via=ConservNewsDly\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Twitter<\/span><\/a><a class=\"mashicon-subscribe mash-medium mash-nomargin mashsb-noshadow\" href=\"#\" target=\"_top\" rel=\"nofollow\"><span class=\"icon\"><\/span><span class=\"text\">Subscribe<\/span><\/a><div class=\"onoffswitch2 mash-medium mashsb-noshadow\" style=\"display:none\"><\/div><\/div>\n            <\/div>\n                <div style=\"clear:both\"><\/div><\/aside>\n            <!-- Share buttons by mashshare.net - Version: 4.0.47--><p><!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\"><br \/>\n<?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><?xml encoding=\"utf-8\" ?><html><body><\/p>\n<div class=\"entry-content\">\n<figure class=\"wp-block-image size-full\"><figcaption class=\"wp-element-caption\">SPAIN-TELECOM-TECHNOLOGY A <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/over-400-companies-have-withdrawn-from-russia\/\" title=\"Over 400 Companies Have Withdrawn From Russia\">visitor walks past<\/a> US multinational\u200d telecommunications\u2064 AT&#038;T logo at the\u2062 Mobile World\u2062 Congress (MWC), the telecom industry\u2019s biggest annual gathering, in Barcelona on February \u206327, 2023. (Photo by Pau BARRENA \/\u2062 AFP) \u200b(Photo by PAU\u200c BARRENA\/AFP via Getty Images)<\/figcaption><\/figure>\n<p>OAN\u2019s <a href=\"https:\/\/www.oann.com\/tag\/abril-elfi\" target=\"_blank\" rel=\"noreferrer noopener\">Abril Elfi<\/a><br \/>3:52 PM \u2013 Sunday, February 25, 2024<\/p>\n<p>AT&#038;T customers\u200d impacted by the nationwide\u200c telecommunications\u200d outage that occurred last week \u200bwill\u200d receive a $5\u200b credit.<\/p>\n<div id=\"div-gpt-ad-1663871513696-art-3\" style=\"min-width: 320px; min-height: 50px; text-align: center;\">  \t<script>  \t\tgoogletag.cmd.push(function() { googletag.display('div-gpt-ad-1663871513696-art-3'); });  \t<\/script>  <\/div>\n<div class=\"ad-slot__ad-label\">Advertisement<\/div>\n<\/p>\n<p>The company sent out an\u2064 email on\u200b Sunday regarding the outage, offering a $5 credit to those affected. <\/p>\n<blockquote class=\"wp-block-quote\">\n<p>\u201cWe apologize for Thursday\u2019s network outage, which \u2064may\u2064 have impacted your ability to connect with family, friends, and others,\u201d the email read. \u201cAs a \u2064valued \u2063customer, your connection matters, and we\u2019re committed\u2062 to doing better. To help \u2064make it right, you\u2019ll automatically receive an\u2063 account credit. We\u2019re also taking steps to prevent\u200b this from\u2064 happening again in the \u200bfuture. Our priority is to continuously improve and be sure you stay connected.\u201d<\/p>\n<\/blockquote>\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\">\n<div class=\"wp-block-embed__wrapper\">\n<blockquote data-service=\"twitter\" data-category=\"marketing\" data-placeholder-image=\"https:\/\/c3.oann.com\/wp-content\/plugins\/complianz-gdpr\/assets\/images\/placeholders\/twitter-minimal.jpg\" class=\"cmplz-placeholder-element twitter-tweet\" data-width=\"550\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Just\u2063 received this email with an ATT credit in response to \u200bThursday&#8217;s outage. If the\u200b outage was caused by solar flares, a natural issue, why\u2062 the credit?  Best part, ATT says they are taking steps to prevent this from, \u200bhappening again.  They control the sun? \u200d B.S. they know what\u2026\u200b <a href=\"https:\/\/t.co\/WAFe5K8SpM\">pic.twitter.com\/WAFe5K8SpM<\/a><\/p>\n<p>\u2014 Futurist (@americasgreat) <a href=\"https:\/\/twitter.com\/americasgreat\/status\/1761752957958181021?ref_src=twsrc%5Etfw\">February 25, 2024<\/a><\/p><\/blockquote>\n<p><script type=\"text\/plain\" data-service=\"twitter\" data-category=\"marketing\" async data-cmplz-src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/div>\n<\/figure>\n<p>Preliminary information from two \u2064sources familiar with the situation indicates that a software update gone wrong \u200cwas the cause of \u200dthe brief \u2062network outage that\u200d impacted\u2062 AT&#038;T customers\u2062 in the \u2062United States on\u200c Thursday.<\/p>\n<p>Since the company\u2019s 10-hour outage\u200d affected over 70,000 users, AT&#038;T\u200c will give its customers a full day of service credit, citing it \u2063as the \u201cright thing to do.\u201d<\/p>\n<blockquote class=\"wp-block-quote\">\n<p>\u201cI believe this approach is fully manageable while achieving the 2024 business objectives\u2064 we have\u2063 set for ourselves and our stated financial guidance,\u201d CEO John Stankey told employees\u2062 in a letter.<\/p>\n<\/blockquote>\n<p>Service was restored late on Thursday \u200con\u2062 AT&#038;T\u2019s 5G\u2064 network, which covers\u200c around 290 million \u2063people across the United\u2064 States.<\/p>\n<p>According to Stankey,\u200c prepaid customers who \u200dwere impacted will have \u200doptions available\u2063 to them, and the credit\u2064 will be applied automatically.<\/p>\n<p>Stay informed! Receive breaking news blasts directly to your\u2064 inbox for free. Subscribe here. <a href=\"https:\/\/www.oann.com\/alerts\">https:\/\/www.oann.com\/alerts<\/a><\/p>\n<\/p>\n<div id=\"rc-widget-10bad2\" data-rc-widget data-widget-host=\"habitat\" data-endpoint=\"\/\/trends.revcontent.com\" data-widget-id=\"278641\"><\/div>\n<p class=\"dpsp-share-text\" style=\"margin-bottom:10px\"> \t\t \t\tShare this post!\t<\/p>\n<\/p><\/div>\n<div class=\"entry-content\">\n<p>There\u2019s been \u200da lot of new information circulating the internet\u200b surrounding health\u00a0foods,\u00a0and\u00a0lack\u00a0there of. \u2062 <\/p>\n<\/p><\/div>\n<div class=\"entry-content\">\n<p>CPAC is this week and\u2062 topics of Border Security, \u200dGang Violence, and Inflation were the\u2063 main themes this year. <\/p>\n<\/p><\/div>\n<div class=\"entry-content\">\n<p>The Biden White House is reportedly looking to go around Congress and make it more difficult for immigrants to pass\u200c the initial screening for\u200c asylum<\/p>\n<\/p><\/div>\n<div class=\"entry-content\">\n<p>Cellphone data reveals possible \u2063perjury in the Wade\u200d and Willis\u200d Case with NORAD refuses to \u200cshoot down a \u2063mysterious balloon.<\/p>\n<\/p><\/div>\n<div class=\"entry-content\">\n<p>Nvidia galloped to $2 trillion market value\u2064 after \u200dthe bellwether for AI chip demand\u200b once again\u00a0exceeded\u00a0Wall \u200bStreet\u2019s\u2064 <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/simone-biles-withdraws-from-individual-all-around-event-to-focus-on-mental-health\/\" title=\"Simone Biles Withdraws From Individual All-Around Event To Focus On Mental Health\">sky-high expectations<\/a>.<\/p>\n<\/p><\/div>\n<div class=\"entry-content\">\n<p>Apple is rolling out an upgrade \u2062to its iMessage texting platform to defend against <a href=\"https:\/\/www.conservativenewsdaily.net\/breaking-news\/sacrilege-in-the-halls-of-st-patricks-cathedral-in-nyc\/\" title=\"Sacrilege at St. Patrick's Cathedral in NYC\">future encryption-breaking technologies<\/a>.<\/p>\n<\/p><\/div>\n<div class=\"entry-content\">\n<p>The first human patient implanted with a \u200bbrain-chip from Neuralink appears \u200bto have\u2063 fully recovered.<\/p>\n<\/p><\/div>\n<div class=\"entry-content\">\n<p>A group of 20 tech companies \u200bannounced \u200cthey will \u2063work \u200ctogether \u2062to prevent deceptive AI \u2063content from\u200b interfering with \u200delections.<\/p>\n<\/p><\/div>\n<p> rnrn  <\/p>\n<h2> What steps is \u2062AT&#038;T taking to prevent future outages and regain the trust of its customers<\/h2>\n<p><span>  To them, including a $5 \u200bcredit, data \u2062package upgrades, or device discounts. Postpaid customers,\u2062 on the other\u200d hand, will receive\u200c a one-day service credit.<\/p>\n<p>The widespread outage sparked frustration among AT&#038;T customers who \u2062were unable\u200c to connect \u200bwith their friends, family, and colleagues. Many\u2063 took \u200dto social media platforms to express their dissatisfaction and seek answers \u200bfrom the telecommunications company.<\/p>\n<p>One user on\u2062 Twitter, known as Futurist, questioned why AT&#038;T\u2063 was offering a\u200c credit if the outage was caused by solar flares. They also pointed out that the company claimed to\u200d be taking\u2063 steps to prevent future outages, implying that AT&#038;T somehow had control\u2063 over the \u200csun. This tweet received significant attention and emphasized the dissatisfaction\u200b felt by many\u200b customers.<\/p>\n<p>The preliminary investigation revealed that a\u200d software update was responsible for the outage. This mishap \u200cimpacted over 70,000 AT&#038;T customers\u2063 across the United States. Acknowledging the inconvenience caused, AT&#038;T decided to \u200bgrant a full day \u200dof service credit to affected customers. The company&#8217;s CEO, John Stankey,\u200d expressed his belief that this approach was not\u200c only manageable but also aligned with their business objectives and financial guidance for\u200c the year 2024.<\/p>\n<p>Service was finally restored on AT&#038;T&#8217;s 5G network late in the evening on Thursday. The company&#8217;s 5G network covers approximately 290 \u200bmillion people throughout the United States, making\u2064 it \u200da\u2063 significant player in the telecommunications industry.<\/p>\n<p>AT&#038;T understands the importance of restoring trust with\u2063 its customers. \u2063For\u200b prepaid customers who were impacted by the outage, the company is offering a variety of options. These options include\u2062 a $5 credit, \u200ddata package upgrades, or discounts on devices. Postpaid customers will also receive a one-day service \u2062credit as compensation for the inconvenience caused.<\/p>\n<p>Although the outage was a major\u200b setback for AT&#038;T, the company is determined to learn from this incident and prevent such occurrences in the future. AT&#038;T&#8217;s priority is to continuously improve and ensure that its customers stay connected without any disruptions.<\/p>\n<p>As telecommunications technology continues to advance rapidly, incidents like \u2062these serve \u2063as reminders that even the most advanced systems are not immune to occasional malfunctions. It is crucial for companies like AT&#038;T to \u200cinvest in robust infrastructure and\u2062 implement stringent \u200dprotocols to minimize\u200c the chances of such outages.<\/p>\n<p>AT&#038;T is committed to regaining the trust of its customers and providing them with top-notch telecommunications services. Moving forward, the company will focus on strengthening its network\u2063 infrastructure, conducting thorough software updates, and implementing rigorous quality control measures to ensure uninterrupted connectivity for its\u200b customers.<\/p>\n<p>In conclusion, AT&#038;T&#8217;s recent \u200cnationwide telecommunications\u200d outage was the result of a\u2064 software update\u200c gone wrong. The company has taken responsibility \u200cfor the inconvenience caused and is offering compensations to\u2062 affected customers. AT&#038;T aims \u2062to prevent future outages\u2063 and regain the trust of its customers by implementing necessary measures and continuously improving its network \u200cinfrastructure.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AT&amp;T logo seen at Mobile World Congress in Barcelona on Feb 27, 2023. AT&amp;T customers affected. (Photo: Pau BARRENA\/AFP via Getty Images) OAN\u2019s Abril Elfi, Feb 25, 2024<\/p>\n","protected":false},"author":2196,"featured_media":2186354,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","fifu_image_url":"https:\/\/c3.oann.com\/wp-content\/uploads\/2024\/02\/GettyImages-1247531909.webp","fifu_image_alt":"","footnotes":""},"categories":[542],"tags":[],"class_list":["post-2186353","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-oann"],"fifu_image_url":"https:\/\/c3.oann.com\/wp-content\/uploads\/2024\/02\/GettyImages-1247531909.webp","_links":{"self":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts\/2186353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/users\/2196"}],"replies":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/comments?post=2186353"}],"version-history":[{"count":0,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/posts\/2186353\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/media\/2186354"}],"wp:attachment":[{"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/media?parent=2186353"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/categories?post=2186353"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.conservativenewsdaily.net\/breaking-news\/wp-json\/wp\/v2\/tags?post=2186353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}