United Airlines Will No Longer Tolerate This Annoying Behavior on Planes
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United Airlines updated its contract of carriage on February 27 to state that passengers who refuse to wear headphones while listening to audio or video content can be refused or removed from a flight, and may face a permanent ban. the airline may also require the passenger to reimburse any losses, damages, or expenses incurred in enforcing the policy.NBC News reported that United frequently enough provides free headphones on many flights, so passengers can usually listen without bringing their own.United said it has always encouraged headphone use and that the change aligns with broader changes, including the expansion of Starlink Wi‑Fi.
The policy has sparked mixed reactions online, with some people praising common sense and others noting the added policing burden for flight attendants. The move comes amid broader frustration with declining air travel experiences and follows discussions about civility in travel, including public remarks from government officials encouraging courteous behavior on flights.
While air travel seems to have become more chaotic in recent years, one major carrier is done tolerating a particularly obnoxious behavior on their planes.
United Airlines updated their contract of carriage on Feb. 27 to make clear that customers who refuse to wear headphones while using their personal devices can be booted off their flights.
The document now says that “passengers who fail to use headphones while listening to audio or video content” can be eligible for “refusal or removal.”
Such behavior can also lead to a permanent ban.
United may also require the passenger to reimburse “any loss, damage or expense of any kind” from enforcement of the policy.
NBC News reported that United offers free headphones on many of their flights — meaning that passengers can usually enjoy their devices even if they left their headphones or earbuds at home.
“We’ve always encouraged customers to use headphones when listening to audio content — and our Wi-Fi rules already remind customers to use headphones,” United said in a statement.
“With the expansion of Starlink, it seemed like a good time to make that even clearer by adding it to the contract of carriage.”
NBC News said that social media users were broadly supportive of the policy, noting an uptick in fellow travelers being insensitive with their personal technology.
“One would think this is common sense and airlines would have in their rules,” one Reddit user said. “Now let’s have the same rule for airline lounges.”
“As a flight attendant; we have to tell people literally every flight,” another commenter remarked. “It makes our jobs harder when we’re stuck policing common courtesy instead of just focusing on service & safety.”
The new policy from United Airlines comes amid broader frustration with worsening air travel experiences.
Transportation Secretary Sean Duffy launched a “civility campaign” for air travel last year that provoked widespread debate, per a report from Fox News.
The Trump administration official urged Americans to “say please and thank you to our pilots and to our flight attendants.”
Perhaps most controversially, he asked that travelers dress “with some respect.”
“You know, whether it’s a pair of jeans and a decent shirt, I would encourage people to maybe dress a little bit better, which encourages us to maybe behave a little better,” Duffy remarked.
“Let’s try not to wear slippers and pajamas as we come to the airport. I think that’s positive.”
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