Social Security audit confirms improvements despite Warren doubts
A recent Office of Inspector General audit of the Social security Administration confirmed the agency has improved customer service metrics after Commissioner Frank Bisignano briefed Sen. Elizabeth Warren in July. The report found average call wait times fell to about seven minutes from roughly 30 minutes in January, and the SSA helped about 68 million callers – a 65% increase year over year. Bisignano said the results validated the agencyS public metrics and credited progress under the current administration, while the SSA highlighted the audit on social media.Warren, however, disputed the findings, asserting the agency underreported true wait times and that many callers were unable to reach help. The article also notes an upcoming slight increase in Supplemental Security Income payments – up to $994 monthly (a 2.8% rise) beginning with the late-December/January payment.
Social Security report confirms drastic improvements despite Warren’s disbelief
The Social Security Administration released an audit of the agency’s customer service on Monday, confirming previous statements that the agency has made significant improvements.
The report comes after Social Security Commissioner Frank Bisignano briefed Sen. Elizabeth Warren (D-MA) in July on various improvements the agency has made, prompting skepticism from the senator. Both Warren and Bisignano agreed to an independent review of the SSA’s performance, which the agency’s Office of Inspector General has completed.
The OIG’s audit confirmed the SSA’s enhancements, including wait times that now average seven minutes, down from 30 minutes in January. The SSA also assisted 68 million callers, a 65% over last year.
“The results of the audit come as no surprise to anyone following the historic progress we are making at the agency under President Trump’s leadership. We are serving more Americans at significantly faster speeds than ever before,” Bisignano said.
Bisignano also addressed the OIG’s audit on Tuesday, reiterating how Warren “did not want” to believe the improvements he informed her of in their July meeting. He said on Fox Business’s Mornings with Maria Bartiromo that it was “quite satisfying to have the truth told.”
However, Warren pushed back, telling the Washington Examiner that “Donald Trump’s Social Security chief lied about call wait times to cover up his customer service mess.”
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“This new watchdog report reveals that true wait times were more than three times higher than what Commissioner Bisignano claimed, and tens of millions of callers were simply unable to get help on the phone at all,” Warren said.
Next year, the SSA will provide a slight increase for Supplemental Security Income payments. Beginning Dec. 31, when January 2026’s payment is issued, SSI recipients will receive up to $994 monthly payments, up by 2.8% compared to 2025.
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